Looks like DCC is failing again. Noone can get through to the Housing Benefit department, just a message saying they are really busy.
No problem getting through to other councils, so clearly Labour run DCC is failing to do its job properly. This must be down to the Labour-run Council Cabinet as this has been an ongoing problem for months and seems to be getting worse rather than better – when other councils are managing fine.
Sort it out before someone loses their home.