In September last year I complained that the council’s main email address help@durham.gov.uk had a full inbox – so no one could email issues. At the time I thought it was laughable that such an email would have a data limit for one of the biggest local authorities in the Country.

I made this clear to officers when on the 19th October it was again full and asked for action.

Today I find groundhog day is upon us.

To some this might not seem so important, but every single bounce back could be an important issue and some people may miss the bounce back or have to wait and telephone to report issues, clogging up phone lines for more important issues. It’s totally unprofessional for such a large public organisation to repeatedly over many months have this problem and fail to address it.

You could understand if an individual had this problem due to the fact that their inboxes are limited in size at the Council, but for the main front facing email address to be full or have a limit is unacceptable.

This time I’ve asked the Chief Exec to take action.