Final Update – all houses are expected to be back on with gas by this afternoon. If anyone has ongoing issues and isn’t able to solve them with NGN then please do get in touch as we have direct contact.

9th December update

I have spoken with our Civil Contingencies officer today and it is looking like it could take another 24 hours before the households on Caterhouse, Franklin, Priory, Ghyllfield, Brackenfield and Flambard Roads get gas supplies back.

I have raised a concern that the cost of heating using electric heaters is very high and for anyone using a prepayment meter there may be cashflow issues for those on low incomes.

I have been given assurances that compensation will be paid but clearly the immediate concern is to make sure that all householders are able to heat their homes and get hot food.

Northern Gas Networks continue to work hard to help people across this part of Framwellgate Moor and are delivering meals to the vulnerable and elderly and providing vouchers for residents to visit catering vans.

8th December

We have been notified of a major gas incident affecting up to 300 houses in the Caterhouse Road area of Framwellgate Moor. The Council is working closely with Northern Gas Networks to fix the problem as soon as possible.

Bede Lodge on Finchale Road is being used as a drop in centre with warm refreshments. Social distancing measures in place.

Extra support can be obtained at 0800 040 7766.