Over a number of years as your Lib Dem councillors we have pushed the council for a better website and particularly for more services to be offered online.
The new County Council website is far easier to use and it is hoped that as more people order services, report things and pay for things online, it will free up staff at the council to answer calls more quickly. It should also save the council a lot of money in the longer term as requests go to the right person and will ensure better monitoring of responses.
Please let me know if you find anything not working on the site so that we can feed this back to council officers and get it fixed.
Also, if you do not get a response to something as quickly as it says you will, or as quickly as you would expect let me know that too.